PRIVACY POLICY

Last updated: 1 September 2026

Innovation Global Group Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "Ordinance"). This Policy explains how we collect, use and protect personal data through www.innovation-global-hk.com, our online shop, and our OEM and trade enquiries.

1. Personal Data We Collect

We may collect: your name, company name and job title; contact details such as phone number, email, and delivery and billing addresses; order history and payment status (card details are processed by our payment providers and are not stored by us); drawings, specifications and correspondence you send for OEM projects; and technical data such as IP address, browser type and pages visited, collected through cookies.

2. Purposes of Use

We use personal data to: process, deliver and invoice orders; prepare quotations, prototypes and production for OEM orders; provide after-sales service and warranty support; respond to enquiries and showroom or consultation appointments; manage customer accounts; meet legal, accounting and tax obligations; and improve our Website and services.

3. Direct Marketing

With your consent, we may use your name and contact details to send information on new products, promotions and events relating to hardware, brass and furniture components. We will not use your data for direct marketing without your consent, as required by Part 6A of the Ordinance. You may withdraw consent at any time, free of charge, by contacting us or using the unsubscribe link in our emails.

4. Disclosure

We do not sell personal data. We may share it, only as needed for the purposes above, with: courier and logistics providers; payment processors; manufacturing partners (for OEM orders, limited to information necessary for production); IT, hosting and cloud service providers; professional advisers; and government or regulatory authorities where required by law. All service providers are required to keep your data confidential.

5. Transfer Outside Hong Kong

Some service providers and manufacturing partners are located outside Hong Kong, including mainland China. Where data is transferred, we take reasonable steps to ensure it receives a level of protection comparable to that under the Ordinance.

6. Retention

We keep personal data only as long as necessary for the purposes collected, generally up to 7 years after the last transaction to meet accounting and tax requirements, after which it is securely deleted or anonymised.

7. Security

We apply reasonable technical and organisational measures, including encrypted connections (SSL), access controls and staff confidentiality obligations, to protect personal data against unauthorised access, loss or misuse.

8. Cookies

Our Website uses cookies to keep items in your shopping cart, remember preferences and analyse traffic. You can disable cookies in your browser, although some features may not work properly.

9. Your Rights

Under the Ordinance you have the right to request access to and correction of your personal data. We may charge a reasonable fee for processing a data access request. Please send requests in writing to our Data Protection Officer.

10. Changes

We may update this Policy from time to time. The latest version will be posted on our Website.

11. Contact

Data Protection Officer, Innovation Global Group Limited

Room 23, 10/F, Golden Industrial Building, 16-26 Kwai Tak Street, Kwai Chung, New Territories, Hong Kong

Phone: +852 6883 8863 | Email: [email protected]